Normally, orders are fulfilled and shipped during the work days only (we are not fulfilling over the weekend). Once you place your order, it is typically dispatched within 1-2 business days if all items are available. If your order contains an item out of stock, you will either see a notification in the checkout, or our team will get in touch with you to inform of the earliest order fulfillment.

Once your order has shipped, we’ll provide you with tracking information so you can monitor your delivery's progress. 

How We Send Tracking Information

• Email or SMS Notification
  After your order is shipped, we’ll send you a tracking number via the email address or mobile phone number you provided when placing your order. This tracking number allows you to check the shipping status of your Vacier jewelry and get an estimated delivery date.

What to Do If You Haven’t Received Tracking Information

• Ensure The Correctness of the Email

Some typos such as “gnail” or “con” can cause the email notification to be rejected. When placing the order, make sure the address entered does not have spelling mistakes.

• Check Your Spam/Junk Folder

If you haven’t received an email or SMS with your tracking information within the expected timeframe, we recommend checking your spam or junk folder, as automated messages can sometimes be filtered there. You can add Vacier to your email contact list so you don’t miss out on tracking your jewelry package.

• Check Your Other Email

Sometimes, an order is placed with one email, but the confirmation is checked in a second email you may possess. Make sure to check all email inboxes on your phone or computer.

• Contact Us for Assistance

If you haven’t received your tracking information after 2 business days, or if you encounter any issues with the tracking link provided, please reach out to info@dvrk.co, and provide your order number, full name, email address, and optionally, shipping address. 

We’re available during the working days from 9AM to 5 PM. Our customer support team is here to ensure your Vacier order reaches you without any issues and answer any questions you may have.

Order confirmation

Once you place your order, a confirmation email is usually sent within 10 minutes to let you know that we’ve received it and are carefully preparing your jewelry for shipping.

If your order confirmation email isn’t in your inbox, it might have slipped into your spam or junk folder, so please check these folders, as well.

Shipping confirmation

This email will arrive when your order has been accepted by the shipping carrier and is on its way to you. We usually fulfill and ship orders within 1-2 business days if all items in the order are in stock. In case any of the items is unavailable, our team will get in touch with you for a solution.

Please bear in mind that orders placed on Friday will be shipped on Monday the earliest, as weekends are not working days for the warehouses.

While we aim to ship orders placed in the afternoon as quickly as possible, sometimes the shipping confirmation might arrive later in the day, or the next morning, the latest. 

Following the dispatch of the package, you should get the tracking information via email or SMS, based on the contact details provided during the order placement process. Make sure to check your spam folder. The confirmation may not be delivered in case there is a typo in the email/SMS provided.

If you have not received either of the confirmations for more than 2 business days, please reach out to info@dvrk.co, and provide your order number, full name, email address, and optionally, shipping address. 

We’re available during the working days from 9AM to 5 PM. Our customer support team is here to ensure your DVRK order reaches you without any issues and answer any questions you may have.

We offer order tracking for all our packages. 

DHL Express shipping

• You can track your order here. 

Regular Tracked Letter

• You will receive tracking information on your email.

Depending on your location, you may also be able to track your parcel directly through your local postal carrier's website, directly once it has left our warehouse or later when it cleared customs in your country.

The reason we provide this type of tracking is that we send our packages to Empost center in Dubai, who then forward them to your country where they are handed over to your local postal carrier for final delivery. 

This is why different postal carriers, such as La Poste for France, Deutsche Post for Germany, and Correos for Spain, are responsible for delivering your package in their respective countries. 

By providing tracking information from different carriers, we aim to ensure that our customers can keep track of their packages every step of the way until they are delivered.   

If you need to change or cancel your order, please reach out to us as soon as you can. While we aim to accommodate your requests, changes or cancellations can only be guaranteed before your order is prepared for shipping.

How to Request Changes or Cancellation

• Contact Us Immediately: The sooner you contact us with your request, the more likely we can accommodate it.
• Provide Order Details: Have your order number, name and email ready to help expedite the process.
• Specify the Request: Mention as many details and changes needed to be made by us so we can promptly apply any needed changes.

Timing Considerations

• Cut-off Time for Changes: Orders placed before 12 PM GMT +4 are shipped the same day; the earliest is 2 hours after an order has been placed. To increase the chance of modifying your order, please contact us before this cut-off time.
• Order Preparation: Once an order is packed and prepared for dispatch, we cannot guarantee changes or cancellations, if the carrier has received the parcel.

Checking the Status of Changes

• Contact Us: You can always reach out to info@dvrk.co to verify if changes are still possible. If your order hasn’t been collected for shipping, our team will do their best to process your request.

If you ever have any concerns, please reach out to info@dvrk.co, and provide your order number, full name, email address, and optionally, shipping address. 

We’re available during the working days from 9AM to 5 PM. Our customer support team is here to ensure your Vacier order reaches you without any issues and answer any questions you may have.

If your goods arrive damaged, please keep all packaging materials and notify us within 3 days with a picture of the envelope, items, and any notice left by the shipping carrier.

We will then assist you to make a claim or provide a replacement product, dependent on the problem. Go to This Page to get help with damaged goods.

We’re sorry to hear that you received the wrong item and want to make it right as quickly as possible.

Here’s what to do:

Contact Us
Reach out to info@dvrk.co as soon as possible. 

Provide the Following Information

Order Number: This helps us identify your purchase.

Picture of the Wrong Item: A clear image of the item you received in error.

Picture of the Packaging: Include a photo of the envelope or packaging in which the item was delivered.

Receive a Free Replacement
Once we have this information, we’ll promptly assist you with a correct and free replacement. Our goal is to resolve the issue quickly so you can enjoy your Dvrk jewelry as intended.

If you need any other assistance, feel free to reach out to info@dvrk.co. We’re available during the working days from 9AM to 5 PM. Our customer support team is here to resolve any concerns regarding your Dvrk order and answer any questions you may have.

If you have received your order, but some items are missing, please reach out to us by submitting your order number, a picture of the item(s) received, and the envelope in which your products were delivered. You will be promptly assisted with a correct shipment.

If you placed more than one order on the same day, and they appear as canceled, but you didn’t request it, here’s what might have happened:

1. Check for Duplicate Orders

If you placed two orders, one soon after the other, our system automatically combined (merged) them into a single order. This is why the previous orders show as cancelled.

2. Look for a New Order Number

The new combined order will have a number similar to this format: “#FirstOrderNumber_#SecondOrderNumber_OM.” 

Please search your emails for this new order number to confirm the order merge.

3. Check Your Spam Folder

If you haven’t seen any emails about this, please check your spam or junk folder. You should have received an email notifying you of the combined order.

What to Do Next

If you’re still unsure about the status of your order, or if you have any concerns, please reach out to info@dvrk.co, and provide your order number, full name, email address, and optionally, shipping address. 

We’re available during the working days from 9AM to 5 PM. Our customer support team is here to ensure your Dvrk order reaches you without any issues and answer any questions you may have.

If you need to make changes to your order, please contact us as soon as possible with your request through one of the following ways:

• Email at info@dvrk.co 
• Send us a message in the chat head below or click on "Track and manage my orders"
• Select the option "Report issue" in the Help Center

Unfortunately, we cannot guarantee to modify your order at times when the warehouse has packed and prepared your order for a dispatch. 

To check if any change is possible, you may contact us and if the order has not been collected yet, our team will process your request.

All orders received by 12 PM GMT+4 are shipped the same day.

If you would like to know when will you receive your order from the date when you make a purchase, you can refer to our Shipping Policy, which can help you calculate the estimated delivery time.

For example, if you are in Belgium, and you place your order in the afternoon, it means your order will be shipped the next day the latest, and it can take a maximum of 8-10 business days to be delivered with Regular shipping.

Make sure to exclude the day when you place the order and weekends or holidays in order to get an estimate. There may be some exceptions, at the time, in case of any delays caused by a shipping carrier.

If you are a Turkish customer, you may be asked to provide a personal identification number — Türkiye Cumhuriyeti Kimlik Numarası — in the checkout section.

Since you are ordering goods into Türkiye from an EU country, providing this information can help expedite customs clearance. Turkish customs regulations often require such information for imports, especially for goods purchased online from international sellers.

The personal ID code is used to track and verify the individual responsible for the package. It helps customs authorities ensure that duties and taxes are properly calculated and applied. Without providing this information, your package may be delayed or held up at customs for additional verification, and the process may take longer to complete.

So, including this code when placing an order can help avoid unnecessary delays and ensure smoother customs processing.

We ship worldwide and you check out the details regarding the shipping times and shipping cost in our Shipping Policy.

All import Duties & taxes are to be paid upon arrival in the destination country. This varies by country, and Dvrk encourages you to be aware of these potential costs before placing an order with us.

DHL Express

If you placed your order with DHL Express, your parcel should not be delayed. However, if you are having any kind of issues with your delivery, we advise you to contact your local DHL directly for quick support. You may look up more on the DHL general website. 

Tracked Letter

95% of our packages arrives on time. However, our Tracked Letter shipping service is handled by Empost/China Post/Post Italiane and then passed on to your local post for delivery. Unfortunately, there may be some issues with the local post that are out of our control, however, if the tracking link hasn't been updated for 3+ business days, please contact us via info@dvrk.co or "Report Issue" box in the Help Center.

In case of a failed delivery attempt, the package may sometimes be redirected to the nearest service point. We kindly request that you contact your local postal carrier to determine the location for pick-up. 

Additionally, we recommend searching for your package using your local post carrier's website to obtain any further information that may not be available via the tracking link provided by us.

The local shipping carrier may attempt to deliver your order, however, in case they are unable to locate you based on the shipping address provided on the parcel, they can either leave the paper notice in your mailbox, or keep it for a few days at the post office before they return it to us.

In case you notice on the tracking link that the order has been returned, please contact us via info@dvrk.co or "Report Issue" box in the Help Center.

Please check how many business days have passed since the order has been shipped, and what is the estimated shipping time as stated in your order confirmation. 

🔲  If the estimated delivery date has not passed, please allow some time until the end of the shipping time, as the parcel may get updated tracking, and get delivered in the meantime.

🔲  If the estimated delivery date has passed: 

- Please contact your Local post / DHL. They should have more information that is not available to us and that may help to locate your delivery. 

- Please email us, so our team will do their best to help to locate the order. In your email, please let us know the following information:

1.  Order number and full address
2. Details received from your local post

DHL Express

In order to locate your parcel, please head over to ondemand.dhl.com and enter the required information from your order. The website will provide you with the photo evidence of your shipment's delivery (including time and place indicators).

Should you remain dissatisfied with the provided proof of delivery, DHL Express advises that you may contact them directly for further assistance in locating your parcel. You are also welcome to contact us for any assistance needed.

Regular Tracker Shipping

If you opted for the Regular Tracked shipping method, your parcel has been placed in your mailbox or the usual location where you receive your letters. To assist you in locating your letter, kindly visit parcelsapp.com and enter your tracking number to access detailed tracking information.

Here are several suggestions to help you find your order:

1. Most importantly, there are instances where the tracking status shows 'delivered,' but the actual delivery may occur on the following day. If you have not received the item within three business days, we will investigate your order further.
2. Your letter is most likely delivered to your mailbox. Please check your mailbox or the location where you usually receive letters. Parcels are rarely delivered to you personally.
3. If you cannot locate the parcel in the place you usually receive your orders, kindly check with members of your household or neighboring houses/apartments who may have received your parcel. The letter you are searching for is a white-padded Letter.
4. In many cases, there are GPS coordinates available to verify the delivery location of your parcel. You may find this information in the parcelsapp.com tracking link or by contacting your local Post.
5. Your local Post is responsible for the delivery, and they may possess additional information that we do not have access to. Unfortunately, we are unable to contact posts from non-English speaking countries, despite our willingness to assist.

If you have been unsuccessful in locating your parcel, please get in touch with our support team, confirming your order number, shipping address and any of the steps completed above. 

We will explore alternative methods to track down your parcel.

Please follow these steps

🔲 1 Has the estimated delivery date passed?

Check your order and shipping email confirmation. It should state what the transit time is for your destination. Please note that it states only the business days. Holidays and weekends do not count in for the transit time.

🔲 2 The estimated shipping time hasn't yet passed, but there are no tracking updates.

Once the order leaves the country of origin, it may not get updated only until it gets in the hands of the local post. Meaning, it may undergo customs clearance, switching between the general and local carrier, and only get updated once it reached the local post.

This happens from time to time when the shipping carriers are handling a large volume of parcels, especially during the traditional local and worldwide holidays. 

We advise that you reach out to our support team in case you are expecting your order for a special occasion, or if the last day of the estimated delivery date is nearby.

🔲 3 The estimated delivery date has passed, and my order isn't delivered.

There may be some issue with your delivery after it arrived in your country.

Please email us by responding to these questions, to facilitate the investigation process:

1. Have you had issues receiving regular letters at this address before? How do you usually receive letters at this address? There needs to be a mailbox/mail drop or similar available.

2. Confirm your full address, including your apartment number if you live in a flat. The parcel was sent to the address you provided when placing your order. We add this address automatically to the parcels.

3. Please check the tracking link you received from us and contact the local post directly. They may have more information that is not available to us and that may help you locate your delivery. Let us know any information they will give you.

We will need some pieces of information that will help us with the investigation:

🔲 1 Has the shipping time passed for your order?

If it has not passed, and the tracking has not been updated just yet, please allow for the end of the shipping time, as the package may show up in the meantime.

🔲 2 Contact the shipping carrier handling your package. 

You can easily retrieve first-hand information from the local post office or courier (if it is Express service), and they will advise you directly what to do. The name of the shipping carrier is in your shipping confirmation email, within the tracking link.

🔲 3 Has the shipping carrier confirmed the package is lost? 

Please provide us with a statement confirmation. This can be an email or a signed form from the shipping carrier confirming they were unable to trace the package with the tracking number from your order, and they are ready to claim it lost. We will then help you with a replacement or a refund.

Once the order leaves the country of origin, it may not get updated only until it gets in the hands of the local post. Meaning, it may undergo customs clearance, switching between the general and local carrier, and only get updated once it reached the local post.

This happens from time to time when the shipping carriers are handling a large volume of parcels, especially during the traditional local and worldwide holidays. 

Steps we recommend taking

🔲 1 Please check how many business days have passed since the order has been shipped, and what is the estimated shipping time as stated in your order confirmation. 

🔲 2 If the estimated delivery date has not passed, please allow some time until the end of the shipping time, as the parcel may get updated tracking, and get delivered in the meantime.

🔲 3 If the estimated delivery date has passed, please email us by responding to these questions, to facilitate the investigation process:

1. Have you had issues receiving regular letters at this address before? How do you usually receive letters at this address? There needs to be a mailbox/mail drop or similar available.

2. Confirm your full address, including your apartment number if you live in a flat. The parcel was sent to the address you provided when placing your order. We add this address automatically to the parcels.

3. Please check the tracking link you received from us and contact the local post directly. They may have more information that is not available to us and that may help you locate your delivery. Let us know any information they will give you.

We can make changes to the shipping method of your order, as long as the parcel has not left our warehouse. 

Once the shipping carrier receives the package, unfortunately, we have no control of the shipping process and delivery times.

Before the order is shipped out

• We can help you change the shipping method from Regular to Express shipping if you need faster delivery, in case the warehouse has not picked the order already. 
• If Express shipping costs more than the Regular shipping, we will place your original order from hold, and ask you to pay for the difference in the pricing of the new shipping method. 
• Once the new shipping fee is paid, we will change the shipping method in your order, and release it to the warehouse. 
• You should then receive a new order and shipping confirmation.
• If you need help with this, please make sure to email us at info@dvrk.co or use the Help Center chat widget or "Report Issue" button.

After the order is shipped out

• Once the order is in the hands of the shipping carrier, they are in charge of the delivery. 
• The order will get delivered within the estimated shipping date as stated in your order confirmation.
• Please exclude weekends and holidays from the estimated delivery date.
• Express Shipping carrier will get in touch with you via call, email or SMS provided on the order before they arrange delivery.
• Regular shipping is handled by your local post office. They usually do not inform the receiver of the delivery via call, email or SMS, but in case they are not able to reach your mailbox, they will leave a paper notice informing you where to pick up the parcel.

Dvrk ships goods from the (Italy/U.A.E./China) towards EU and non-EU countries. Import fees for Türkiye are applicable towards items shipped from the EU countries, and generally, Customs Duty and VAT system is used for calculating these charges.  

1. Customs Duty: This is a tax imposed on goods entering Türkiye. The rate depends on the classification of the goods under the Turkish Customs Tariff Schedule, but it usually varies from 0% to 20%.
2. VAT (Value Added Tax): Türkiye imposes VAT on imports, which is typically 18%. However, there are different rates for certain categories of goods, and sometimes exemptions or reductions might apply.

The responsibility of paying for the import fees falls on the customer as they are the importer of the goods.

We have products in the following materials:Surgical Graded Steel 

• Pieces made from high-quality recycled Stainless Steel (316L)
• Surpasses pure silver, gold, or platinum in terms of sturdiness and endurance
• Highly resistant to rust, corrosion, tarnishing, staining, fading, and causing skin discoloration.

Gold

• 18 K Gold. The thickness of the gold plating in our jewelry is 0.006 Micron.

Products in Stainless Steel Silver and Gold versions:

• Chain Bracelets
• Chains
• Necklaces 
• Pendant Necklaces
• Rings
• Cuffs

Silver 

• 100% 925 silver, no brass.
• Pure 925 Sterling Silver certified with an official Swiss hallmark via authorized and independent testing.

Products in 925 Silver:

• Bracelets
• Necklaces
• Rings
• Cuffs

Wallets/Gift Pouch

• PU Leather (polyurethane leather)
• 100% vegan and it doesn’t absorb water
  

Products in PU, vegan leather:

• Elegant

All of our products are made with the highest quality of material and are developed to last. In case you experience issues with your products, please visit our Warranty Claim form, and our team will help you further.

Our Wallets/Gift Pouches are made of PU Leather (polyurethane leather). This material is 100% vegan. It doesn’t absorb water, which makes it easy to clean and doesn’t dry out over time.

Cuff Size

Without any adjustments, the cuff size is around 65 MM in diameter.

You may press the cuff together and get it as small as 49 MM in diameter, or even smaller if you overlap it.

You can expand the cuff and get it as big as 75 MM in diameter.

Ring Size

The size of the ring without any overlap or any space between the two endings is 21 MM - Ring size 11.5.

You may overlap the ring and get it as small as a size 6.5 - with a diameter of 16.9 MM, even smaller with the right pressure.

You can expand the ring and get it as big as Size 15 - with a diameter of 24 mm or bigger.

For more details, please have a look at our Adjustment Guide for the Cuff here, and for the Ring here.

To adjust the size of the ring or cuff, simply open it up and bend it until you achieve the desired size. 

If you want a regular size, we suggest opening the cuff/ring and bending it to fit your finger when you wear it. 

If you want a smaller size, we advise bending it when you are not wearing it for more pressure.  

Our metal is highly durable, so there is no need to be concerned about the ring or cuff breaking. 

If you need help adjusting your cuff, please have a look at our Cuff Adjustment Guide.

For making the ring extra small and causing the ends to overlap a lot, you may try using a piece of cloth during the bending process. Please find our guide on how to make your ring smaller here.

Regular — Fits Most (Small to Large)

This bracelet is designed to fit most wrists, with an adjustable size ranging from 16 CM (6") to 19 CM (7.5"). It comes with a 2 CM (1") extension chain that can be used to increase the length up to 19.5 CM (7.7"). If you're unsure about your size, this bracelet will fit the majority of our customers.

Extra Large (Fits XL–XXL)

This bracelet is designed to fit wrists measuring between 18.5 (7.3") – 21.5 CM (8.5"). The bracelet measures around 19.5 CM (7.7") without the extension chain, but it can be extended up to 21.5 CM (8.5") with the 2 CM (1") extension chain.

Extra Small (Fits XXS–XS)

This bracelet is designed to fit wrists that measure between 14 (5.5") – 17 CM (6.7"). The bracelet measures around 15.5 CM (6.1") without the extension chain, but can be extended up to 17.5 CM (6.9") with the 2 CM (1") extension chain.

Read more on the Details Tab on each product page.

Below is the chart of our products' width and thickness.

Chain Bracelets

Square Bracelet — 1.4 MM

Box Bracelet — 1.5 MM

Wire Bracelet — 1.3 MM

Cuban Bracelet — 1.8 MM

Stainless steel Rings

Classic Ring — 5 MM

Classic Ring — 4 MM

Stainless steel Cuffs

Classic 5mm Bracelet — 5MM

Classic 3.5mm Bracelet — 3.5 MM

Necklaces/Chains

Square Chain with Pendant, Box Chain with Pendant, Wire Chain with Pendant — 1 MM

Cuban Chain with Pendant — 1.4 MM

Square Chain, Box Chain — 1.4 MM

Wire Chain — 1.3 MM

Cuban Chain — 1.8 MM

Gold plating — 0.006 Micron.

Usually we restock sold-out items within 1 month. If you are curious about a specific item, please contact us through info@dvrk.co.

At this time, we do offer the Gift Boxes. 

This is a unique way to gift or keep Dvrk jewelry or accessories. It can hold between 2-6 pieces of jewelry, and/or the Dvrk Wallet. Textured matte surface captured in a unique pattern inspired by the movement of water and the Dvrk logo embossed on the bottom. Crafted from durable, eco-conscious materials.

The cleaning schedule for stainless steel jewelry is highly dependent on how frequently the piece is worn.  

Typically, there are three traditional ways to clean your jewelry: cleaning with soap and water; cleaning with baking soda; or cleaning with toothpaste.

For either of the methods, cleaning the jewelry generally has three main steps: cleaning with chemical/cleaner, polishing and steaming/rinsing.

The following tools will help you:

• A small bowl
• Soft toothbrush
• Gentle cloth
• Dishwashing liquid, baking soda, or toothpaste

How to

Method 1 — Cleaning With Soap and Water

1. Prepare two bowls: one with warm water mixed with a few drops of mild dishwashing liquid and another with plain warm water.
2. Soak the jewelry in the soapy water for approximately five minutes to break down dirt.
3. Gently scrub the jewelry using a soft-bristled toothbrush, paying attention to engraved areas and intricate details.
4. Rinse the jewelry in the second bowl of warm water or hold it under a soft stream of running warm water.
5. Dry the jewelry using a lint-free microfiber cloth.
6. Complete the cleaning process by buffing the surface with a dry microfiber cloth or a jeweler's polishing cloth.

Method 2 — Cleaning With Baking Soda

1. Create a paste by mixing two tablespoons of baking soda with one teaspoon of water in a small bowl. Adjust the consistency by adding more baking soda if needed.
2. Apply the paste to the stainless steel jewelry using a soft-bristled toothbrush, ensuring thorough coverage.
3. Rinse the jewelry under warm running water or in a bowl of warm water to remove the baking soda paste, using the toothbrush if necessary for hard-to-reach areas.
4. Dry the jewelry with a microfiber cloth, gently buffing it for a stunning finish.

Method 3 — Cleaning With Toothpaste

1. Dampen a soft-bristled toothbrush or a small microfiber cloth with water. Add a dab of toothpaste and gently clean the surface of the stainless steel jewelry.
2. After cleaning, rinse the jewelry in warm water making sure that all of the toothpaste is removed. Dry with a microfiber cloth and buff to restore the shine.

Other useful tips

• Safeguard jewelry by avoiding direct contact with hairspray, perfumes, and cosmetics containing alcohol or potentially damaging ingredients. 
• Store your stainless steel jewelry in a closed jewelry box or soft bags to shield it from dust and prevent scratches caused by other metals.
• Refrain from using harsh abrasive cleaners when caring for your stainless steel jewelry.

As much as we would like to help you, at the moment, we don't have the tools to customize our Jewelry once it is produced, or the ability to lodge an on-demand engraving request.

We have a lifetime warranty on all of our products and their quality. We guarantee that they will never fade, break or tarnish. They can sustain any type of water. We are convinced you will never have any issues with our pieces. But if you ever do, please reach out to us here and we will replace your piece.

Our current collection includes pieces in Silver and Gold color.

Please note that some of the items might be available without the Gold version, however you're free to share your preference for future collections with us at info@dvrk.co

Yes, you can remove the extension chain and the tag by using pliers.

The "DVRK" text is on the one side of the pendant only. 

The product description is available for you on each product page:



If you can find the relevant information, please message our team at info@dvrk.co

You may return your purchase within 14 days of receiving it. Provided that the jewelry is in the same condition as you received it unworn or unused. You must return your item with its original packaging. You will be responsible for the costs of returning the goods. 

1. Request a refund or exchange by visiting our Return Page.
2. You will receive an email containing detailed instructions on how to return your item(s) based on your location.
3. Securely package the relevant item(s) and send them to us as per the provided instructions.
4. Once we receive your return, we will process it within 10 business days. The refund will exclude any delivery costs incurred.

For your protection, we recommend using a special or tracked delivery service.

Exchanging your purchase for another item is free of charge, but return and reshipping shipment fees shall be on the customer. Please go to our Exchange Page to request an exchange.  

If you are exchanging your item for a product of greater value, you will be required to pay additional fees to cover the cost of the new item. If you want a product at a lower value, we will refund the difference.

You can check the status of your return using the tracking number that you should have received from the shipping carrier you used. 

The number begins with two letters, followed by a series of numbers, and ending with two letters. For example, "RE123456789GB". You may enter this code in the universal tracking system parcelsapp.com in order to obtain the information of your return's whereabouts.

Once you return your order, please provide us with a tracking number you should have received from the shipping carrier you used. It should start with two letters, followed by a series of numbers, and ending with two letters. For example, "RE123456789GB". This will help us in tracking your return.

The handling time for the warehouse is up to 10 business days, but it's usually handled quicker. Once we have the information that your return is handled, we will refund your order automatically. Reimbursement of funds can only be allocated back to the original form of payment used for purchase. 

Please note that handling time may be a bit slower in times of holidays and increased workflow in the facilities. 

Additionally, kindly reach us at info@dvrk.co where we'll be on hand to assist with the current status of your return and refund.